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Simple, clear, and made to make your experience effortless.
Every QASAK piece is carefully checked before it leaves us. If there is an issue with your order, our team is here to help.
Please review the guidelines below before requesting an exchange.
A few simple requirements help us make the exchange process smooth and efficient.
Every exchange request is reviewed by our team before approval.
All original tags and packaging must remain intact.
Items must be unused, unworn and unwashed. Card 3
Exchange requests must be submitted within 7 days of receiving your order.
We accept exchanges in the following situations.
If your order arrives damaged or has a manufacturing defect, please contact us within 7 days with clear photos or videos.
If you receive the wrong size or a different item from what you ordered, please contact us within 7 days of delivery.
To maintain quality and hygiene standards, certain items may not qualify for exchange.
Requests submitted after the allowed period
Items without original tags
Washed or altered items
Contact QASAK with your order number.
Share your issue and required size/item.
Our team reviews your request.
Approved exchanges are processed subject to availability.
Our customer care team is ready to assist you.
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